WE ENCOURAGE YOU TO PLAY RESPONSIBLY
Gambling is a form of entertainment, but it should be enjoyed responsibly. It´s not a way to earn a quick buck. You should always avoid chasing losses, never play with money that you can’t afford to lose, and never gamble for money that should go towards rent, bills or other expenses. You should check your activity regularly in the Balance page to keep on top of your money spent.
If you start to feel uncomfortable in any way due to your gambling, you should take a break from playing or even consider self-exclusion.
Risks and Impacts of Gambling and Gambling Addiction
For many people, gambling is harmless fun and a form of entertainment. However, playing for money bears the risk of gambling becoming problematic as a person becomes unable to control how much time and money, he/she spends on gambling. This type of compulsive behaviour is often called “problem gambling or gambling addiction.”
It can be difficult to determine whether a person’s gambling has become problematic though. One rule of thumb, nevertheless, is that there is a problem if the gambling has started to cause negative consequences on the life quality of the person.
Gambling addiction is diagnosis usually made by a doctor or psychologist. You can have gambling problems regardless of whether you have been diagnosed or not.
Below you can find a number of traits/behaviours associated with gambling that may indicate you are facing a gambling problem or gambling addiction:
Gambling addiction, gambling abuse or problems with gambling, whatever we call it, it is a public health problem which affects hundreds of thousands of people and their relatives. Gambling addiction can have serious implications on different aspects on someone’s life for example:
You can change your gaming habits and there are several different things you can do about it by taking advantage of our Responsible Gambling measures or seeking professional help from non-for profit organizations offering free help and support around gambling problems and gambling addiction.
If you have any questions or concerns, please contact the Customer Support staff who are available 24/7 and they will help you.
Responsible Gaming and Protection Measures
It’s important that our customers enjoy themselves in the casino, but we also understand that for some players, gaming can become a problem.
We pride ourselves of being fair, transparent and socially responsible and want to protect our players from playing irresponsibly and safeguard you, so you can have a playful, yet responsible gaming experience. This is why we have the ability for you to set deposit limits or entire play limitations, these tools can help you keep control of your gambling and can be found in the My Account section of the casino.
Cooling-Off, Temporary Suspension and Self-Exclusion
If you need to take a break from playing, and don’t trust yourself to stay away, then use our Player Limitation options which can be found on the Player Limitation page of ‘My Account’.
There are a range Player Limitations you can choose from:
During any Self-Exclusion you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases).
Please note that any Self-Exclusion set will also apply to any other account you have on our license.
Implementation of Deposit Limits
During the process of creating an account on our Malta license you will have the option to restrict your daily, weekly or monthly deposit amount to any amount you want.
Time Limit Control
We have a feature available that will automatically log you out of the casino after a certain amount of time. If you would like this feature enabled please contact the support department and let them know the number of minutes you would like to be logged out
Game Status Reminder
You can set the number of minutes you will receive a pop-up notification while playing a game, displaying the duration of your gameplay, the amount of your bets, and the value of your payouts. With each notification, you will have the option to either continue playing or log out of the casino.
You can set yourself a Game Status Reminder within your Personal Area of our software. Game Status Reminders can be set for the following periods:
• 15 minutes
• 30 minutes
• 45 minutes
• 60 minutes
A self-assessment test is just as it sounds… a test where you can check if your gambling is starting to become an issue for you. By doing a self-assessment test, you can easily understand if gambling is becoming an issue for you and act before it gets out of hand.
If you’re concerned about your gaming or just want to control it, you can click here and take the Self-Assessment Test
Keeping a watchful eye
If we notice signs that suggest you may have a gambling problem, we’ll contact you regarding our Responsible Gaming policy and discuss applying deposit limits or other restrictions.
You can also view the information at the below websites which may be able to provide support and advice in overcoming problems with gaming:
We say NO to Underage Gambling
We do not allow players under the age of 18 to gamble. This is stated in our Terms and Conditions.
We use both automated and manual processes in order to verify the age of the customer registering the account and any player under the age of 18 who registers an account will have their account closed immediately.
Prevent Underage Gambling
We recommend that parents install filtering programs on their computer to block certain software and websites. This will allow you to control the programs your children view and use.
We also advise taking the following precautions:
Unauthorised account access: How to prevent it and How to spot it
There's a lot to enjoy here at your favorite online casino, and while you can rest assured we do everything we can to keep your gaming experience here a safe one, there are a few things you can do to make it even safer.
Here are a few simple but effective ways you can prevent unauthorized access to your account:
Here are a few things to look out for if you think someone has accessed your account: